Day: August 26, 2024

Sentiment Analysis Using Natural Language Processing NLP by Robert De La Cruz

Top 5 Techniques for Sentiment Analysis in Natural Language Processing by Syed Huma Shah ILLUMINATION Sentiment analysis provides organizations with data to monitor call center performance against key performance indicators (KPIs), such as customer satisfaction rates. By identifying negative sentiment early, agents can proactively address issues, reducing the chances of unresolved problems and potential delays.